Last updated: 2026-11-07
We want you to love your BRENSTA order. If something is not right, here is how returns and refunds work.
Return window
You may request a return within 7 days of delivery. Requests beyond this window cannot be accepted.
Return eligibility
To be accepted, the product must be:
- Unused and unworn, with no signs of use, perfume or stains.
- With all original tags attached and the original packaging intact.
- Accompanied by the invoice / order number.
Items not eligible for return
For hygiene and safety reasons, the following are non-returnable:
- Pierced earrings (including jhumkas, studs, nose pins).
- Items marked "Final Sale" or "Clearance" on the product page.
- Products damaged due to misuse by the customer.
How to request a return
- Visit your My Orders page and open the order.
- Click "Request return" and briefly tell us the reason.
- Our team will respond within 48 hours with either an approval and pickup schedule, or a reason for refusing the request.
Alternatively, write to brensta.business@gmail.com with your order number.
Pickup
If approved, our courier will pick up the parcel from your address. In case our courier does not service your PIN code for returns, we will arrange a self-ship with a reimbursed shipping fee (up to ₹100).
Refunds
- Refunds are issued to the original payment method within 7 working days of the returned item reaching our warehouse and passing a quality check.
- COD orders are refunded via UPI / bank transfer to the bank account you provide at return time.
- Shipping charges on the original order are not refunded unless the return was due to a defect or wrong item shipped.
Damaged, defective or wrong item
If the item arrived damaged, defective or is not what you ordered:
- Report it within 48 hours of delivery by writing to brensta.business@gmail.com with photos.
- We will replace the item at no extra cost or refund you in full, whichever you prefer.
Exchanges
We currently do not offer direct exchanges. If you want a different size or variant, please return the original item and place a fresh order.