Last updated: 2026-11-07
By you
- You may cancel an order free of charge at any time before it is dispatched. Visit My Orders, open the order, and click "Cancel".
- Once the order is dispatched, cancellation is no longer possible. If you no longer want the item, follow the Returns & Refunds Policy after delivery.
By us
We may cancel your order and issue a full refund if:
- The item is out of stock.
- A pricing or system error has occurred.
- We are unable to verify the delivery address or we reasonably suspect fraud.
Cash on Delivery (COD)
- COD orders are cancelled by the system if two consecutive delivery attempts fail and you cannot be reached by the courier.
- Repeated COD refusals from the same customer may lead us to disable COD on future orders for that account.
Refund of cancelled orders
Refunds for prepaid orders are initiated within 24 hours of cancellation and typically reach you in 5–7 working days, depending on your bank or UPI app.